Home Delivery FAQ

Who is Eligible for Home Delivery Service?

To qualify for the service of delivery, Homebound Patrons must have a valid Library card, and qualify for the service by matching the definition of homebound, as follows:

I am in a nursing or group home at present.  May I sign up for this service?

Home Delivery Service will be provided to Homebound Patrons living in private residences at this time.  This service is not offered to those in institutions, nursing or group homes at this time.

Is a Physician Statement required for Home Delivery Service?

A physician statement will not be required at this time; however to qualify for services the Homebound Patron must provide a reason for Homebound Delivery on the intake application.  The Homebound Delivery Volunteer Coordinator and/or Library staff member(s) designated by the Adult Services Librarian will review all applications to participate in the service.  The Library can request that a participant in the service be required to send in a new application to verify that he/she still qualifies to participate in the service, or forfeit his/her right to further participation in the service.  The Library has the right to terminate this service to any individual who does not meet the requirements as defined above.

Is there a charge for Home Delivery Service?

There is no charge for this service.

As I will be relying on a volunteer, what happens if Library materials are late?

No overdue fines will be charged Homebound Patrons. It is the responsibility of the Home Delivery Service Volunteer and/or Library staff member to arrange for the return of Library materials in a timely manner.
Fines for lost or damaged Library materials will be assessed to the Homebound Patron.

How often will Library materials be picked up and delivered?

Normal rotation will be one delivery/pickup per 3 weeks. The visit will be scheduled at a mutually convenient time.

Will the same person provide delivery and pick-up of Library materials each time?

It is the intention of the Library that an assigned Home Delivery Service Volunteer and/or Library staff member will provide delivery and pick-up of Library materials to the assigned Homebound Patron.  If the regularly assigned Home Delivery Volunteer and/or Library staff member is unable to make a scheduled delivery or pick-up of Library materials, a substitute may provide the service from time to time.

A family member or friend is willing to pick up and deliver Library materials for me, should I sign up for Home Delivery Service?

If you have regular access to Library materials available, we would not recommend signing up for Home Delivery Service.

I am able to occasionally be transported to visit the library, but am mostly homebound.  Should I sign up for the Home Delivery Service?

If you do not have regular access to Library materials due to being homebound, we would recommend that you sign up for Home Delivery Service.

I have a temporary medical condition keeping me homebound for a short time, am I eligible for Home Delivery Service?

If you have a temporary medical condition that will last for a minimum of 6 weeks, you may sign up for Home Delivery Service.

Will my Library card be used to check out material?

Yes, your Library card will be held at the Library and be available to you or your assigned Home Delivery Service Volunteer at the time of material check out.  You will be provided a copy of your library card.

How do you screen volunteers involved in Home Delivery Service?

Home Delivery Service Volunteers are fingerprinted and a background check is performed through the Arizona Department of Public Safety.

How do I sign up for Home Delivery Service?

To be designated a Homebound Patron, please email homebound@dfla.org or call the Library to speak with the Home Delivery Volunteer Coordinator.  The Forms required to enroll in this service will be sent to you either by email or regular mail.

For current Patrons:

Complete the Home Delivery Patron Profile Intake Form, Homebound Patron Release Form and the Patron Reading/Interests Preference Form.

For new Patrons:

Complete the Desert Foothills Library Membership and/or Cardholder Application.
Complete the Homebound Patron Profile Intake Form, Homebound Patron Release Form and the Patron Reading/Interests Preference Form.